I wrote and supported some of those automated attendant phone systems for 36 years. The real problem with those systems are the Monkey Business Administrators (MBAs) that had control over what was done, but had no understanding of the technology they controlled.I did want the systems to recognize the obscenities and respond with "That's not nice," then repeat the last prompt. I would also question the MBAs, "If the callers didn't understand the statement they received in the mail, what makes you think they will understand the same words when the robot reads them?"Bob
If only more of the MBA's would heed your advice!
I suspected the problem might be human, thanks for the confirmation.
"And another thing...since we're talking about annoying
technology; I'm sick of having to wave my hands around like a crazy
person just to get water to come out of a faucet or to get paper
towels in a restroom."
I find it frustrating and embarrassing to
realize that after waving my hands around for awhile, I find that I
am standing in front of one of the few machines that is not
motion activated.
Several years ago we were driving on a bridge over a gorge in Virginia. Apparently, the bridge was a replacement for a bridge that was about 300 feet below that only spanned the river. Miss Direction told me to "turn right" in the middle of the bridge. Yeah, I know. Update your map software. Problem with that is the updated maps are at least 1 year out of date the day they're released!
if one of those automated systems told me that's not nice after i swore at it, i'd be too busy laughing to swear at it again. and i tell people ahead of me at traffic lights to put the phone down and go at least once a week.
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